Natural conversation
Tenants describe the problem in their own words — no forms, no app, no login. Emma understands the issue and urgency from plain language.
New · AI Assistant
Tenants report issues. Emma opens the ticket.
No more asking tenants to call, email, or download an app. They message your WhatsApp number, Emma — your AI assistant — replies and logs the ticket automatically, and the tenant gets a ticket number back in seconds.
app.bedspacemanager.com
Fully Automated
From a WhatsApp message to a tracked ticket
No portal for tenants to learn, no app to install. The entire intake happens in the same chat thread they already use to message you.
01
Tenant messages WhatsApp
The tenant sends a message to your property's WhatsApp number describing the issue — text, and optionally a photo or short video of the problem.
02
Emma reads and responds
Emma, the AI assistant, understands the complaint, replies to the tenant immediately so they know they've been heard, and asks a follow-up if a key detail is missing.
03
Ticket created & categorized
A maintenance ticket is created with the description and any attachments — and Emma auto-labels it with the correct category from your existing maintenance types. No operator has to type or tag anything manually.
04
Ticket number sent back
The tenant receives their ticket number on the same WhatsApp thread, so they can reference it and get status updates without calling anyone.
Emma · AI Assistant
online
Hey, the lock on my room door is jammed, I can barely get it open
Sorry to hear that! I've logged this under Locks & Security and opened a ticket for your room.
Your ticket number is #MT-1043. Someone from the team will be assigned shortly.
Thank you!
What Emma Handles
A real conversation, not a rigid form
Auto-categorization
Emma reads the conversation and labels the ticket with the correct category from your system's existing maintenance types — plumbing, electrical, appliance, structural, pest control, and more — the same field your filters and dashboard widgets already use.
Photo & video attachments
A leaking pipe or a broken lock is easier to show than describe. Tenants attach photos or a short video straight in the chat, and it's saved on the ticket.
Instant ticket number
The tenant gets a ticket number back in the same conversation, giving them a reference point without needing an account or a portal.
Manual creation still works
Operators and team members can still log a ticket directly in the system on a tenant's behalf — WhatsApp intake is an additional channel, not a replacement.
Built to Avoid Mistakes
Emma knows what not to do
An AI assistant that only creates tickets isn't enough — it also has to avoid the mistakes a busy operator would want caught automatically.
Duplicate detection
If a tenant messages again about the same issue — or a follow-up photo comes in a separate message — Emma attaches it to the existing open ticket instead of opening a second one.
No double-booked visits
Before confirming a maintenance visit time with a tenant, Emma checks the vendor's or team member's existing schedule to avoid booking two visits into the same slot.
Human handoff when unsure
If a message is ambiguous, urgent, or outside what Emma can confidently resolve on its own, it's flagged to your team instead of being guessed at.
Related features
Maintenance Requests
The full ticket lifecycle — filters, assignment, and time tracking after Emma opens the ticket
Team Roles
The Agent role picks up Emma's tickets with maintenance-only access — no financial data
WhatsApp PDF Invoices
The same WhatsApp channel already delivers branded rent invoices to tenants
Let tenants report issues on the app they already use
Emma handles the intake. Your team handles the fix. Start free today.
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